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We reply within one business day. Include your Apple ID receipt number for faster help with billing questions.
her.silviu.i@gmail.comFrequently asked questions
How does SnapWorth work? ▾
Photograph any secondhand item — a piece of clothing, shoes, electronics, a bag — and SnapWorth's AI identifies it and estimates a resale value range in seconds, so you have a quick sense of what it's worth before you buy.
What's included in the free plan? ▾
The free plan includes 1 scan a day. Scans include a full value estimate, AI listing draft, and scan history. No account or payment details required to get started.
How do I cancel my subscription? ▾
All subscriptions are managed by Apple. To cancel, go to Settings → [your name] → Subscriptions on your iPhone or iPad and tap SnapWorth. You can cancel anytime; access continues until the end of the current billing period.
Yearly subscribers: the 3-day free trial cancels automatically if you cancel before it ends. You won't be charged.
I was charged but can't access Pro features — what do I do? ▾
Open SnapWorth, go to Settings, and tap Restore Purchases. This re-links your existing subscription to the current device. If the issue persists, email us with your Apple ID receipt number and we'll sort it out.
Are my photos stored or shared? ▾
We don’t keep your photos, but we do share them to produce the estimate: each photo is sent to our server and on to Google’s Gemini API, which identifies the item and estimates its value, and we don’t retain it once the estimate is returned. Your scan history is stored locally on your device and can be deleted at any time from Settings. We never sell your data; the service providers that receive any of it are named in our Privacy Policy.
How accurate are the valuations? ▾
Estimates come from an AI model's broad knowledge of the secondhand market and are intended as a useful reference range, not a guaranteed sale price. The confidence level reflects how well the photo and the identification support the estimate — whether the brand could be read, how clear the photo is, and how tight the price range came out. For anything valuable, we recommend double-checking recent sold prices yourself before you buy or sell.
I got a poor result — what can improve accuracy? ▾
Clear, well-lit photos with visible brand tags, labels, or logos give the best results. If a result looks off, retake the photo from a clearer angle — or, with Pro, add a photo of the care tag.
Where can I read the Terms of Service and Privacy Policy? ▾
Both documents are available in the app (tap Settings → Terms of Service or Privacy Policy) and online at:
• Terms of Service
• Privacy Policy
• Terms of Service
• Privacy Policy